Privacy Policy


This Privacy Policy summarizes the practices carried out by La Esperanza Accommodation ("us", "our" o "the Company") in relation to the information collected from users who access our website through ("Site"), or who jointly share personal information with us ("Users").

The responsible authority in accordance with data protection laws, specifically the General Data Protection Regulation is: Agencia Española de Protección de Datos -

User Rights

You can ask for:

  1. Receive confirmation of whether or not personal information about you is being processed, as well as access to your stored personal information, along with supplementary information.
  2. Receive confirmation of whether or not personal information about you is being processed, as well as access to your stored personal information, along with supplementary information.
  3. Request the rectification of your personal information of which we have control.
  4. Request the erasure of your personal information.
  5. Object to our processing of your personal information.
  6. Request the restriction of our processing of your personal information.
  7. Submit a complaint or claim to a supervisory authority.

However, please note that these rights are not final and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or to receive more information, please contact our Data Protection Director ("DPD") using the details detailed below:

Data retention

We will retain your personal information for as long as is necessary to provide our services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. The retention periods will be determined taking into account the type of information collected and the purpose of such collection, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information in the shortest possible time. By virtue of the applicable laws, we will keep records that contain personal information of the clients, documents of opening accounts, communications and any other type of information required by the applicable laws and regulations.

We can rectify, replace or delete information that is not accurate, at any time and at our own discretion.

Reasons for data collection

The processing of your Personal Information (that is, any information that may allow you to be identified by reasonable means; (hereinafter "Personal Information") is necessary for the fulfillment of our contractual obligations to you, in addition to providing you with our services, protecting our legitimate interests and comply with the legal and financial laws to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information, as described in this Privacy Policy.

We recommend our Users to read this Privacy Policy carefully and make use of it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users.

The first type corresponds to unidentified and non-identifiable information belonging to Users, which can be collected through their use of the Site ("Non-personal Information"). We do not know the identity of a User whose non-personal information we collect. This information may include accumulated usage data and technical information transmitted by the device, both software and hardware (such as, for example, the type of browser and operating system that the device uses, language preferences, access time, etc.), in order to improve the functionality of our Site.

The second type of information is Personal Information which is individually identifiable information, that is, information that identifies a person or that can, without undue difficulty, identify a person. This information includes:

How do we receive information about you?

We receive your personal information as a result of various actions or origins:

How is the information used? Who do we share the information with?

We do not rent, sell or share User information with any third party except in the terms described in this Privacy Policy.

We may use the information for the following purposes:

In addition to the various uses listed above, we may transfer or disclose Personal Information to our affiliates and subcontractors.

Apart from the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, which may be located in different jurisdictions around the world, for any of the following purposes:

In addition, we may disclose the information if we are satisfied that such disclosure may be useful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce our policies (including our Agreement), including any investigation of possible violations of the Agreement; (3) investigate, detect, prevent or take actions related to illegal activities or other infractions, suspected fraud or security matters; (4) establish or exercise our rights to defend ourselves against legal complaints or claims; (5) avoid any damage or harm to the rights, property or safety of both us and our users, yourself or any third party; or (6) collaborate with security agencies and / or, if deemed necessary, enforce intellectual property or other legal rights.

Information collection from third parties

Our policy only addresses the use and disclosure of the information we collect from you. Regarding the disclosure of information to be made to other parties or sites through the Internet, various regulations may apply to such disclosure or use of the information. Consequently, we recommend that you read the terms and conditions and privacy policy of each of the parties to whom you decide to disclose the information.

This Privacy Policy does not apply to the practices of companies that are not owned by us or that are not under our control, nor does it apply to any person who is not contracted or under our direction, including any of the third parties that may disclose information as established in this Privacy Policy.

How do we protect your information?

We pay special attention to the implementation and maintenance of the security of both the Site and its information. We use industry procedures and standard policies to ensure the security of the information we collect and store, as well as to prevent unauthorized use of it, and we ask all third parties to apply similar security requirements, in accordance with this Privacy Policy. Although we apply reasonable measures to secure the information, we cannot be held responsible for the acts of anyone who gains unauthorized access or misuses our Site, and we do not make any warranty, express, implicit or otherwise, that prevents said access.

Data transfer outside the EEA

Please note that some recipients of the data may be located outside the European Economic Area. In such cases, we will provide your data only to those countries whose data protection level has been approved by the European Commission, or we will establish an agreement to guarantee an adequate level of data protection.

Corporate transaction

We may share information in the event of a corporate transaction (such as the sale of a substantial portion of our business, a merger, or a sale of assets). In this case, the beneficiary or acquiring company will be the one that assumes the rights and obligations described in this Privacy Policy.


We are aware of the importance of protecting the privacy of children, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we allow the use of our services by minors without the consent or prior authorization of a parent or legal guardian. We do not knowingly collect any type of Personal Information from minors. If a parent or legal guardian becomes aware that his/her child has provided us with Personal Information without his/her consent, please contact us via

Updates or modifications to this Privacy Policy

We reserve the right to periodically modify or review the Privacy Policy, the changes of which will become effective at the time the revised or modified Privacy Policy is displayed. The latest revision will be reflected in the "Last modification" section. Your continued use of the Platform after notification of said modifications made to our website constitutes your knowledge and consent to said modifications in the Privacy Policy, as well as your acceptance of the terms of said modifications.

How to contact us

If you have general questions about the Site or the information we collect from you, and how we use it, you can contact us at

Last modification: 21/08/2021